Refund Policy

Refunds

Due to the nature of our products, all sales are final. We are unable to accept returns, exchanges, or issue refunds once an order has been placed.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right. We truly appreciate your understanding and support.

Return Process

Please send an email to support@couleressentials.com to alert us that you will be returning your untampered product within a 7-day time limit from the day of your request. Once you have shipped your product back to us, please also email the tracking number to support@couleressentials.com so we can keep an eye out for it. Once the product is received and we can confirm its condition, we will then correct the issue.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Photo documentation of the damaged item is required.